We, Flentas Technologies Private Limited ("we", "us", "our"), are the owners of www.flentas.com ("Website") which showcases our offerings ("Offerings")
Your personal information will include any information which, either alone or with other data, is reasonably available to us and relates to you ("Personal Information"). This Privacy Policy also covers any of your Personal Information which is provided to us, and which is used for marketing, promoting, or providing our Services, features or content we offer (the "Services") to our clients and/or the support that we may give you in connection with the provision of our Services.
This Privacy Policy does not apply to any third-party applications or software that can be accessed from the Site or the Services.
By using our Services, you acknowledge you have read and understood this privacy policy. For the purposes of EU GDPR (General Data Protection Regulation) and DPDPA (Digital Personal Data Protection Act, 2023) Flentas acts as either a Data Controller or a Data Processor, depending on the context of data collection and use.
The data controller of the data processed through the Service is the client of Flentas i.e., the entity that makes the service available to end users and determines the purpose and means of processing their Personal Information.
For data collected directly on its website (for marketing and communication purposes), Flentas is the "Data Controller".
We generally collect and process the following types of Personal Information:
Personal Information which is being gathered through the Service consists of any personal details provided knowingly and voluntarily by our customer, end user or the customer's administrator. This may include your name (first and last), nickname, birthdate, gender, nationality, job title, phone number(s), address, country, city, postcode, IP address and other unique identifiers.
Contact Information When you express an interest in obtaining additional information about the Services, the Site or Flentas; we may ask you to provide your personal contact information, such as your name, email address, and phone number.
The Personal or Contact Information would be obtained from the following processes:
In case you register for our demo sessions, webinars, or wish to subscribe to our newsletter we collect your name, email address, company name and phone number.
If you wish us to contact you and if you want to contact us you may need to fill the form on the website, the form may collect name, email address, company name, phone number, physical address and message.
We also collect the information shown in the comments field when you leave feedback or comments on our website.
We may also collect your Personal Information such as your name, e-mail address etc. when you communicate with our customer support staff using our chat support feature or through e-mail.
Website and social media accounts – We may also collect, store and use your Personal Information when you (1) access our social networking handles operated by us (such as those on Facebook, Twitter, Instagram and/or LinkedIn) (2) share or comment on our blogs (3) comment/ provide feedback/testimonials on such social networking handles.
We may also automatically collect non-personally identifiable information through cookies to improve our Website and Offerings, such as pattern of your use of the Website, our Offerings, visits, material that you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information, IP address and date and time when you access or use website. Cookies are small, encrypted files, that the Website transfers to the device through which you access our website.
You agree, consent and acknowledge that this information is used to communicate with you by responding to your requests, comments and questions. The GDPR legal basis for processing this information is the legitimate interest in communicating with you and answering your questions.
Google Analytics: This Website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses cookies, text files that are stored on your computer and enable an analysis of your use of the Website. The information generated by the cookies about your use of this Website is usually transferred to a server of Google in the US and stored there. In case of activation of IP anonymization on this Website, your IP address from Google will be truncated within Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address is transmitted to a Google server in the US and shortened there. You can refuse the use of cookies by selecting the appropriate settings on your browser software. You can also prevent the data generated by the cookie and related to your use of the Website to Google and the processing of these data by Google, by clicking the following link (https://tools.google.com/dlpage/gaoptout), choosing the available browser plug-in and installing it.
AdWords: We use Google AdWords as a marketing tool to allow the members of the public to reach out to us through our Website. We also collect and store information when you, in order to interact with us, click on our advertisement which is displayed on the Google search page and subsequently get directed to our Website.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
At times, you may be able to access other Third-Party Services/websites through the Site, for example by clicking on links to those Third-Party Services from within the Site. We are not responsible for the privacy policies and/or practices of these Third-Party Services; we encourage you to review the privacy policies of any Third-Party Services you access.
You agree, consent and acknowledge that we may share your information with third parties who provide services to us. These third parties are authorized to use your Personal Information only as necessary to provide these services to us. These services may include the provision of (i) email services to send marketing communications, (ii) mapping services, (iii) customer service or support, and (iv) providing cloud computing infrastructure.
We employ and contract with people and other entities that perform certain tasks on our behalf and who are under our control such as an email service provider to send emails on our behalf, consultants engaged on client projects etc. We may need to share Personal Information with our Sub-Processors to provide Services to you. Unless specified otherwise, our Sub-Processors do not have any right to use Personal Information or other information We share with them beyond what is necessary to assist us. Transfers to subsequent third parties are covered by onward transfer agreements between Flentas and each Sub-Processor. A list of Flentas Sub-Processors that process Personal Information of individuals located can be found here.
| Name | Purpose |
|---|---|
| JIRA | For ticketing and project management. |
| AWS | For hosting client resources. |
In certain situations, we may be required to disclose Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We also reserve the right to access, read, preserve, and disclose any information as We reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request (ii) enforce this Privacy Policy, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security, or technical issues; (iv) respond to user support requests; or (v) protect our rights, property, or safety. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention. We require all third parties to respect the security of your Personal Information and to treat it in accordance with applicable laws. We do not allow third party service providers and Sub-Processors we share your Personal Information with to use it for their own purposes and only permit them to process your Personal Information for specified purposes in accordance with our instructions. Except as set forth above, you will be notified when your Personal Information is shared with third parties and will be able to prevent the sharing of this information. This will only be after a careful evaluation of all legal requirements and other relevant considerations, including any infringement on the fundamental rights to privacy or freedom of expression that might be impacted by the disclosure. Unless we otherwise have your consent, we will only share your Personal Information in the ways that are described in this Privacy Policy.
If you have a username and password to access our Services, you should take steps to protect against unauthorized access to your password, phone and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen or compromised passwords, or for any activity on your account via unauthorized password activity or other security breach caused by you. You are solely responsible for maintaining the confidentiality of your credentials.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Flentas will retain data it processes on behalf of its customers only for as long as required to provide the Service to its Customers and as necessary to comply with its legal obligations, resolve disputes and enforce its agreements. The data in Flentas is backed up for system continuity purposes and each backup file may be stored for 30 days.
Flentas only accesses data provided by its customers as per the business requirements and does not store any of the client's information on its systems. Hence the retention of client's data accessed by the end users would be dependent on the client's data retention policy.
You agree, consent and acknowledge that Flentas collects and retains metadata and statistical information concerning the use of the service which are not subject to the deletion procedures in this policy and may be retained by Flentas for no more than required to conduct its business. You will not be identifiable from this retained metadata or statistical information.
In certain countries (for example in the UK and EU) you may have the right under applicable local law to request access, change or delete certain personal data that we hold in relation to you, or to object to or restrict the processing of certain personal information, receive personal information in a usable electronic format and transmit it to a third party (also known as the right of data portability).
We will contact you if we need additional information from you in order to honour your requests.
If you want to update the information that we hold about you or if you no longer desire our Service, you may correct, delete inaccuracies, or modify the information we hold by sending an inquiry to our dp@flentas.com. If you want to discuss or exercise any of your rights under this policy, please contact our dp@flentas.com.
The terms of this Privacy Policy will govern the use of the Service, and any information collected in connection therewith, however, Flentas may amend or update this Privacy Policy from time to time. The most current version of this Privacy Policy will always be posted at: Flentas Privacy Policy. Privacy Policy are effective as of the stated "Last Revised" date and your continued use of Services will constitute your active acceptance of, and agreement to be bound by, the changes to the Privacy Policy. We encourage you to periodically review this page for the latest information on our privacy practices.
A) Quarterly Privacy Meetings
Flentas shall have quarterly privacy meetings to ensure proper governance of its Privacy Program.
B) Privacy Officer
The Privacy Officer is identified personnel who is authorized by Flentas management to carry out its obligations under applicable regulations.