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Key RequirementGodrej Capital was looking for a technology partner to help them build an end-to-end digital journey for customers to ease out the loan application process, which is otherwise very tedious and time-consuming. To digitize the entire journey from basic information gathering to evaluating financial standing along with KYC processes, many third-party tools needed to be integrated to complete the loan application process within 15-20 minutes. Since Godrej Capital wanted to go to market with a digital-first strategy, this requirement attracted attention for the actual business launch and had to be delivered in alignment with stringent timelines.
To improve turnaround time for loan processing, eliminate delays with loan processing and documentation, and maintain compliance with credit policies, we collaborated closely with Godrej Capital to architect and build a comprehensive Digital Journey solution on AWS.
The automated workflow and scalable infrastructure significantly reduced the time taken for loan processing, leading to a notable improvement in the Turnaround Time.
The customizable decision engine, powered by AWS Machine Learning, enabled more accurate risk assessments, resulting in a higher rate of loan approvals, and easing of the user experience.
The user-friendly application platform and streamlined process contributed to an enhanced customer experience, improving satisfaction and loyalty.
Automation and workflow tools facilitated faster loan origination and processing, reducing bottlenecks, and enhancing overall efficiency.
A modular approach allowed Godrej Capital to tailor the solution to suit their customers’ needs, adapting to changing market conditions and customer preferences.
The digital document, security, and automated processes ensured better compliance, improving the overall efficiency of the system, and maintaining the trust of regulators and customers alike.